Shanviera is committed to your satisfaction. If you receive a defective or damaged product, you may be eligible for a return or refund as outlined below.
1. Eligibility for Returns
- Returns are accepted only for defective or damaged products.
- You must initiate a return within 7 days of delivery.
2. Return Process
- Contact us at hello@shanviera.com with your order number and details of the issue.
- You must provide a video of the unboxing process clearly showing the defective or damaged product. Send the video to hello@shanviera.com.
- Upon approval, we will provide a return shipping address and instructions.
3. Refund Process
- Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the product was defective or damaged.
4. Non-Returnable Items
- Products that are not defective or damaged are not eligible for returns.
- Items damaged due to misuse, improper handling, or failure to provide an unboxing video are not eligible.
5. Exchanges
- If a replacement is available, we may offer an exchange instead of a refund for defective or damaged items.
6. Contact Us
- For return or refund inquiries, email us at hello@shanviera.com or call (786) 425-1900.
Contact Information
Shanviera
Greater Noida Techzone 4, Uttar Pradesh, India 201008
Email: hello@shanviera.com