At Shanviera, we aim to deliver your orders promptly and efficiently. Below are the details of our shipping process.
1. Shipping Timeline
- Orders are processed and shipped within 48 hours of order confirmation (excluding weekends and public holidays).
- Delivery typically takes 7-15 days from the date of shipment, depending on your location and shipping method.
2. Shipping Locations
- We currently ship to addresses within India. International shipping may be available in the future; please check our website for updates.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and order weight.
- Free shipping may be offered for orders above a certain amount, as indicated during checkout.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
5. Delivery Issues
- If your order is delayed, damaged, or lost during transit, please contact us at hello@shanviera.com or (786) 425-1900 within 7 days of the expected delivery date.
- We are not responsible for delays caused by incorrect addresses provided by the customer or unforeseen circumstances (e.g., natural disasters).
6. Customs and Duties
- For future international orders, customers are responsible for any customs duties or taxes imposed by their country.
For shipping-related inquiries, contact us at hello@shanviera.com